ServiceNow makes major move for AI dominance with $2.85 billion purchase

In a groundbreaking move, ServiceNow has announced its acquisition of Moveworks, a company specializing in enterprise-focused automation and AI tools. This strategic decision is set to revolutionize how businesses operate and interact with technology. The acquisition, valued at $2.85 billion in a combination of cash and stock, is expected to be finalized in the second half of 2025.

Key Players in the Acquisition
- Moveworks, previously valued at $2.1 billion, boasts a talented team dedicated to crafting an AI-first experience for enterprise solutions.
- ServiceNow President and COO, Amit Zavery, expressed enthusiasm for the acquisition, highlighting the potential for substantial advancements in AI-powered business transformation.
Synergy in Operations
- Zavery stated that the union of ServiceNow and Moveworks is a natural fit due to their shared customer base and integrated product offerings.
- By blending Moveworks’ AI assistant and enterprise search technology with ServiceNow’s AI-driven workflow automation, the partnership aims to enhance enterprise-wide AI adoption and drive superior outcomes for employees and customers alike.
Moveworks: A Pillar of Innovation
- Founded in 2016 by a team of industry experts, Moveworks emerged in 2019 to provide advanced IT support automation to enterprises.
- Expanding its product range to cover various business sectors including HR, finance, and facilities management, Moveworks attracted clients like Unilever, Instacart, Siemens, and Toyota prior to the acquisition.

The acquisition of Moveworks cements ServiceNow’s commitment to integrating cutting-edge AI technologies into its operations. Earlier in the year, ServiceNow acquired Cuein, a conversation data analysis platform, indicating a progressive mindset towards AI-driven solutions.

In closing, ServiceNow’s foray into the AI realm is proving successful, with rapid adoption of its AI solutions setting new standards in the industry. As more businesses embrace AI technologies, the merger with Moveworks positions ServiceNow as a major player in enabling innovative, AI-powered solutions for the future.