Hurricane Beryl sent shockwaves through National Commercial Bank’s automated teller machine network, devastating a significant portion of their ATMs over a month ago. However, the resilient bank has managed to bring almost all of them back online, showcasing their dedication to serving their customers in the face of adversity.
Key points from their recovery journey include:
- The hurricane caused 68 ATMs to go offline initially, but only 15 remained unoperational as of the weekend.
- Before the storm, NCB boasted a 98% ATM availability rate during peak hours of 6 a.m. to 10 p.m., aligning with 97% of transaction times.
- Despite the challenges posed by Beryl, 80% of the affected ATMs have been restored, with the remaining few awaiting power restoration and connectivity fixes.
Notably, NCB has strategically placed 60% of its 304 machines in rural areas to cater to a diverse customer base across the island. Vice-President Danielle Cameron-Duncan emphasized their commitment to meeting customer needs regardless of location or circumstance.
As the bank continues to navigate through the aftermath of Hurricane Beryl, their resilience and customer-centric approach shine through, reaffirming their dedication to providing reliable and accessible banking services to all.
