As technology continues to advance and the world becomes more interconnected, staying connected while traveling has become a necessity for many Canadians. However, the cost of international roaming can often lead to shockingly high cellphone bills upon return. In response to these concerns, Canada’s largest cellphone carriers, including BCE Inc., Rogers Communications Inc., and Telus Corp., have been given a deadline by the Canadian Radio-television and Telecommunications Commission (CRTC) to address this issue.
- Concrete Steps for Affordable Rates
The CRTC has mandated that these carriers must outline concrete steps by Nov. 4 to make international roaming rates more affordable for consumers. Failure to make sufficient progress may lead to the launch of a formal public proceeding. CRTC chairperson Vicky Eatrides emphasizes the importance of addressing Canadians’ concerns about high roaming fees and highlights the CRTC’s commitment to reducing such costs. - Rising Concerns and Regulatory Action
Industry Minister Francois-Philippe Champagne’s request for the CRTC to investigate wireless roaming fees came after Telus and Bell raised their rates in March 2023. Telus customers saw an increase from $12 to $14 per day for U.S. roaming, while Bell users faced similar hikes. Rogers, on the other hand, charges $12 and $15 for daily U.S. and international roaming, respectively. -
Flexibility and Affordability for Consumers
The CRTC’s investigation highlighted the lack of flexibility in current roaming rates, with Canadian travelers often facing inflexible fees regardless of actual usage. The commission advocates for affordable plans that cater to individual needs, giving consumers the freedom to choose a plan that best fits their requirements. -
Wholesale Roaming Rates
In addition to addressing consumer-facing roaming fees, the CRTC also emphasizes the need to update domestic wholesale roaming rates. The existing agreements between cellphone service providers regarding these rates are outdated and do not reflect the current market conditions. Carriers are urged to engage in timely negotiations to establish new rates. In cases where agreements cannot be reached, the CRTC stands ready to intervene and set the rates through arbitration.
In conclusion, the CRTC’s actions are aimed at fostering a competitive and consumer-friendly environment in Canada’s telecommunications industry. By pushing for more affordable international roaming rates and modernizing wholesale roaming agreements, the regulator seeks to ensure that Canadians have access to cost-effective and flexible options when using their cellphones abroad. It is imperative for carriers to prioritize consumer interests and work towards creating a telecommunications landscape that benefits all stakeholders.
