The transformation of Jamaica Customs Agency through technology has been revolutionary, as evidenced by the impressive $7 billion in duties collected within a year through its mobile app. With over 7,000 registered users, the JA Customs Connect app has not only streamlined processes but also empowered a diverse range of users, from individual importers to large manufacturers and shipping agents.
Key points from the presentation by JCA’s Chief Information Officer, Andre Williams, at the Jamaica Chamber of Commerce’s Annual Customs Seminar include:
- 7,306 subscribers have processed more than 7,400 transactions, totaling $7.13 billion through the mobile app.
- The app features a ‘track and trace’ service that provides valuable insights into the customs clearance process and estimates duties.
- Recent technological advancements in the agency include the use of body-worn cameras in inspection areas and electronic passenger declaration forms at international airports.
- The introduction of faster verification and approval processes for clearance, especially after the adjustment of the minimum value for customs duty.
- Emphasis on security enhancements with AI-driven tools for continuous surveillance of network traffic to detect threats promptly.
- Push for electronic bill of lading submissions to expedite customs clearance processes and improve efficiency.
Williams stressed the importance of early adaptation to technological changes, urging traders and brokers to embrace the digital transformation for maximum efficiency. By encouraging personnel to be well-versed in the available services, businesses can benefit from quicker clearance processes and reduced costs.
As the JCA continues to innovate and enhance its services, the call to action is clear – embrace technology, adapt early, and maximize the benefits of the digital era for smoother customs processes and improved business practices.
