‘I’ve been overwhelmed reading all of the horror stories’: I’m moving cross country with furniture I can’t get rid of. How can I avoid getting scammed?

Hi Moving Diaries,

I’m gearing up to move from Maryland to Utah and have this whole stack of furniture that’s not coming with me easily. The rundown: moving out of a one-bedroom apartment with a 3-piece sofa set, bed, dresser, nightstand, and TV that all need to make the trip.

Honestly, I’m freaking out a bit. I’ve read tons of horror stories on cross-country moves, and it’s got me spinning. I know to dodge brokers, but even big-name moving companies seem to mess people over. I’ve checked out some local movers, but they either have trash reviews or way-too-good-to-be-true 5-star ratings that scream “fake.”

So, what’s the safest bet for making this move happen without a glitch?

Thanks,

Confused in Maryland

Response from THE MOVING DIARIES:

Hello There,

Moving from Maryland to Utah certainly sounds like a significant and challenging endeavor, especially with a considerable amount of furniture to transport. It’s perfectly understandable to feel overwhelmed with the process, and your caution towards selecting a moving company based on horror stories is very sensible.

Firstly, congratulations on your upcoming move! It’s a big step, and it’s great that you’re approaching it methodically. To address your concerns and find the most secure moving option, consider a few practical steps to manage your stress and ensure a safe, efficient transition.

Given the mixed reviews you’ve encountered, start by seeking personal recommendations. Ask friends, family, or colleagues if they’ve used a moving company for a similar long-distance move and if they had a positive experience. Personal referrals can often be more trustworthy than online reviews.

Another viable option is to opt for a reputable national moving company that offers comprehensive services. Even if these companies have occasional mixed reviews, they often have greater oversight and standardized procedures compared to smaller, local companies. Look for companies affiliated with national moving associations like the American Moving and Storage Association (AMSA), which often adhere to higher service standards.

For an additional layer of security, consider a hybrid moving option known as a “You-Pack, They-Drive” service. Companies like U-Pack or PODS deliver a container to you, which you pack yourself, and then they transport it to your new location. This allows you to maintain control over the packing process, potentially reducing the risk of damage or loss, while professional drivers handle the transportation logistics.

Also, in preparation for the move, ensure you have robust insurance coverage. Even with the best movers, accidents can happen, so investigate full-value protection plans rather than settling for the basic coverage offered by the movers, which might not cover the full value of your belongings.

Lastly, communication is key. Engage with your chosen moving company frequently, clarifying expectations, schedules, and contingency plans. Detailed labeling and inventory lists will also help in tracking your furniture and ensuring everything arrives safely at your new home.

Good luck with your move, and remember that while the process might seem daunting, taking these steps can significantly mitigate the risks involved. Safe travels and best wishes in your new home!

Sincerely,
The Moving Diaries