Get the assistance you need with Allstate by your side!

In the wake of Hurricane Helene, Allstate is committed to aiding customers in rebuilding their lives and kickstarting the recovery process. Our National Catastrophe Team is swiftly mobilizing to reach our customers and communities with prompt assistance.

• Mobile Claims Centers: Our Mobile Claims Centers are rapidly being set up in the most impacted areas to provide support and speed up the claims process. Customers can find the locations of these centers for easy access.
• Expedited Claim Services: To streamline the claims process, we offer expedited claim services through the Allstate mobile app, utilizing advanced photo and video technology. Instant payments for covered claims are also being provided to customers.
• People and Technology: Allstate is leveraging a combination of people and technology to efficiently handle the high volume of claims and ensure optimal support for our customers.

Steps to Take:

1. Start Your Claim: Initiate your claim either by filing online or through the Allstate mobile app.
2. Update Information: Use MyClaim to edit contact details and add payment information for seamless transactions.
3. Separate Belongings: Organize damaged and undamaged personal belongings and document them through photos or videos for the claims team.
4. Temporary Repairs: Arrange for temporary repairs by a qualified service to prevent further loss. Keep receipts for reimbursement and ensure to capture photos before repairs.

Key Information:

Claim Process:

• File your claim promptly through various channels provided by Allstate.
• Engage with a catastrophe claim team member for guidance on handling your loss.
• Have your damages evaluated for repairs or replacements.
• Review the damage estimate and settlement with your adjuster.
• Wrap up your claim with necessary documents and payments.

Contractor Fraud:
In the aftermath of a disaster, be cautious of contractor fraud with signs such as fake FEMA approvals, out-of-state contractors post-catastrophe, upfront payment demands, unsolicited services, and pressure to sign documents hastily.

Additional Resources:
Regardless of being an Allstate customer or not, access general insurance information, vital government resources, and helpful safety and recovery tips in our Allstate Good Hands Recovery Guide.

In conclusion, Allstate is dedicated to supporting its customers through the recovery process post-Hurricane Helene. Act promptly, stay vigilant against fraud, and utilize the available resources to facilitate a smoother journey towards rebuilding.