‘Tis the season to be jolly, but also the season to be cautious with your purchases. The holiday spirit can sometimes lead us to make impulsive buying decisions or fall for tempting deals that may not always be worth it. To navigate through the frenzy of Christmas shopping, the Consumer Affairs Division has provided some crucial advice for shoppers, especially those considering hire purchase agreements.
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Keep Your Receipts:
- Hold on to your receipts as proof of purchase. They will come in handy if you encounter any issues with the item later on.
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Know Your Rights:
- If the purchased item is not of merchantable quality, you have the right to:
- Receive a full refund
- Exchange it for a similar product
- Get the item repaired
- Receive a credit note for the value of the item
- If the purchased item is not of merchantable quality, you have the right to:
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Check Toy Labels:
- Always read the labels on toys to ensure they meet safety standards and are appropriate for the recommended age group. Look out for small parts that may pose a choking hazard.
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Understand Your HP Agreement:
- Carefully read and understand the terms of your Hire Purchase agreement before signing. Make sure you receive a copy of the agreement for your records.
- Know Your Guarantee:
- Guarantees under HP agreements are as binding as cash purchases. If there’s a fault with the item, you have the right to:
- Repair under guarantee
- Full refund
- Exchange for a new product
- Guarantees under HP agreements are as binding as cash purchases. If there’s a fault with the item, you have the right to:
In addition, remember that it is against the law for store owners to have "No Refund, No Exchange" policies in place. If you encounter such practices, report them to the Consumer Affairs Division at 800-4277 or through their Facebook page. Stay informed, be vigilant, and enjoy safe and secure shopping this holiday season!
