‘I had never used these before and realized you can only use them online or in mail orders’: I got $1500 in eCredit Card, now my account is under review. How can I fix this and access my money?

Hi Money Minder,

The other day I scored big on a Delta flight and got $1500 in credit, which I used to snag a bunch of $250 visa prepaid gift cards. Cool, right? Well, turns out these babies can only be used online or for mail orders.

Feeling fly, my partner and I decided to try out Square after reading some success stories on Reddit. They sent me the money, all good. But then bam, account under review a few hours later. Stress city! I’m scrambling to plead my case because I need this money for work-related stuff like freelancing gigs and travel.

I’m hitting a roadblock trying to verify my business since they’re asking for invoices. Is this even legit or just breaking some terms of service rule?

I’m kind of feeling like this money is gone for good, but could really use some advice to stop spinning out about it. Any practical steps I can take here? Thanks a ton

Catch you later,
Chill Traveler

Response from THE MONEY MINDER:

Hello There,

Sorry to hear about the situation you’re facing with Square putting your account under review. It’s definitely a stressful situation to be in, especially when you had plans for that money related to your work and freelancing gigs. It’s understandable that you’re concerned about not being able to use the gift cards as intended.

In this case, a practical course of action would be to reach out to Square’s customer support team to explain your situation in detail. Clearly communicate that the funds were legitimate, obtained from a valid source (Delta flight credit), and were meant for work-related expenses, providing any documentation or proof you can to support your case.

While it may be challenging to verify your business without sharing invoices, you can try to work with Square to find alternative ways to prove the legitimacy of your funds. Be transparent and cooperative in your communication with them, as this can often help in resolving such issues more effectively.

It’s important to stay calm and composed while dealing with this issue and have patience as these reviews can sometimes take time to be resolved. Keep documenting all your interactions with Square and be persistent in following up on the status of your account.

Remember, there might be a solution to this situation, so don’t lose hope. Stay proactive, gather all necessary information, and work towards finding a resolution with Square. Good luck, and I hope you can successfully resolve this matter soon.

Farewell from THE MONEY MINDER