“$700 is a lot of money for me and I’m stressing out waiting for a resolution”: I have a mysterious $700 charge from Shopify on my credit card. How can I resolve this fraudulent purchase?

Hi Money Minder,

Hey there, Money Minder! So, my credit card statement just came in and I noticed this huge $700 charge from last month labeled as Shopify. I called my bank, but they couldn’t provide any further details. I’ve canceled the card and ordered a new one. Now, I’m wondering about the chargeback process. Will Visa or the bank be able to get more information from Shopify to figure out who made this charge, or will Shopify just refund the money to Visa? I tried searching for the vendor, but no luck.

I’m really stressed about this $700 missing from my account, and I’d really appreciate some guidance on what to do next. Thanks in advance for any help you can provide!

Take care,

Worried Shopper

Response from THE MONEY MINDER:

Hello There,

I’m sorry to hear about the unauthorized charge on your credit card statement. It’s good that you’ve already taken the proactive step of cancelling your card and getting a new one issued to you. As for the chargeback process, it can be a bit of a waiting game, but there are steps you can take to try to speed up the resolution.

Visa and your bank will work to investigate the charge with Shopify to determine the origin of the transaction. While it may take some time, they will make every effort to resolve the issue and recover the funds if the charge is deemed fraudulent.

In the meantime, it might be helpful to keep an eye on your bank account and credit card statements for any other suspicious activity and report it promptly. You can also consider reaching out to Shopify directly with as much information as you have about the transaction to see if they can assist in identifying the seller.

I understand that $700 is a significant amount of money, and waiting for a resolution can be stressful. Rest assured that the process is in motion, and your bank and Visa will work diligently to investigate and resolve the issue. If you have any further questions or concerns, don’t hesitate to reach out to your bank or Visa for assistance.

I hope this information helps alleviate some of your worries. Take care and stay vigilant in monitoring your financial accounts. If you need further assistance or have any other financial questions, feel free to reach out to THE MONEY MINDER.